TT
Thobakgale T
1 reviews | Active since Jul 2018
14 Oct 2024, 14:30
Worse service and panel beater
Claiming with this insurance and their panel beater Bradbury automagic is been a nightmare. I haven’t had my car for more than two months and no work is been done on my car. All I get is run around. I call the panel beater and they tell me to call my insurance and the other way round. I just want my car fix and I am done with this insurance. No customer service and peace of mind.
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Pineapple Insurance's replyOfficial
14 Oct 2024, 15:29Hi Thobakgale
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply14 Oct 2024, 15:29
Official
Hi Thobakgale
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.