Worse of the worst

Worse insurance ever. I have emailed them, sent chats on what’sapp and on the app and they mize me I had a car accident and I’m trying to log a claim and they’re unreachable.i can’t use their app because it’s showing my car is unsure when I have a policy number and have been paying my premiums without defaulting. I regret my self. They’re the worse because you they have no call centre so you can’t speak to humans. I just want to cancel I have had enough.I don’t need their help anymore