AK
Amkelwa K
1 reviews | Active since Dec 2017
15 Feb 2024, 15:29
Worse insurance I’ve ever joined, I regret having to take the insurance, they never communicate, they promise you a call back and never call you back, I’ve been having a problem with them since my accident in November till today… they have charged me an a
Worse insurance I’ve ever joined, I regret having to take the insurance, they never communicate, they promise you a call back and never call you back, I’ve been having a problem with them since my accident in November till today… they have charged me an access with is half of the car repair amount 😡😡 I’m a very angry customer and wouldn’t recommend this treatment to anyone. I have also asked for a voice record from the day I took the insurance and till today I have not received it..
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Pineapple Insurance's replyOfficial
15 Feb 2024, 15:59Hi Amkelwa Khumalo
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply15 Feb 2024, 15:59
Official
Hi Amkelwa Khumalo
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.