ML
Mpfunzeni L
1 reviews | Active since Nov 2023
23 Jan 2024, 23:52
Worse insurance ever
Worse insurance ever. I was involve in a car accident and my car was written off but they still take money from my account🚮
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
24 Jan 2024, 08:38Hi Mpfunzeni👋,
We sincerely apologize for any inconvenience and frustration you may have experienced. Please be aware that premiums are still collected during the claim process. However, once the claim is concluded, our claims team will guide you on the cancellation of your policy and initiate a refund for any premiums collected after the date of the incident. We appreciate your patience and understanding in this matter🙏.
We sincerely apologize for any inconvenience and frustration you may have experienced. Please be aware that premiums are still collected during the claim process. However, once the claim is concluded, our claims team will guide you on the cancellation of your policy and initiate a refund for any premiums collected after the date of the incident. We appreciate your patience and understanding in this matter🙏.
Pineapple Insurance's reply24 Jan 2024, 08:38
Official
Hi Mpfunzeni👋,
We sincerely apologize for any inconvenience and frustration you may have experienced. Please be aware that premiums are still collected during the claim process. However, once the claim is concluded, our claims team will guide you on the cancellation of your policy and initiate a refund for any premiums collected after the date of the incident. We appreciate your patience and understanding in this matter🙏.
We sincerely apologize for any inconvenience and frustration you may have experienced. Please be aware that premiums are still collected during the claim process. However, once the claim is concluded, our claims team will guide you on the cancellation of your policy and initiate a refund for any premiums collected after the date of the incident. We appreciate your patience and understanding in this matter🙏.
ML
Mpfunzeni L's updateReviewer Update
07 Feb 2024, 19:36Claim was concluded but you are still taking money from my account. I even log a call but nothing is happening.The only thing you know is to respond via WhatsApp with no help still. How can you tell me to call claim office whereas you don’t have valid number. Emails you don’t respond.
You are the worst insurance ever.
You are the worst insurance ever.
ML
Mpfunzeni L's update07 Feb 2024, 19:36
Reviewer Update
Claim was concluded but you are still taking money from my account. I even log a call but nothing is happening.The only thing you know is to respond via WhatsApp with no help still. How can you tell me to call claim office whereas you don’t have valid number. Emails you don’t respond.
You are the worst insurance ever.
You are the worst insurance ever.