kM
keoagile M
1 reviews | Active since Sept 2011
13 Jan 2022, 09:13
Worse claim process ever
I logged a windscreen claim on the 6th of Jan till today the claim is still being processed, it has me wondering what will happen when I have to claim for a car accident.
last time I wanted to claim for the driver's side window for a bmw and they offered a Grand mark window that they expected me to pay a 950 excess on. call grand mark just to see how much the window cost and I was quoted 450. ended up buying a new window from bmw.
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Replies (1)kM
keoagile M's updateReviewer Update
14 Jan 2022, 07:11I received a call from your rep, a glass installation is scheduled with Autoboys. I told them again I don't want a Grandmark windscreen on my car. 1. the windscreen is cheaper than my excess. 2. I don't want to endanger my life as the quality of the windscreen i doubt. 3. I pay my premiums on time everytime why should I struggle with you approving the windscreen I want. the story of my car being out of manufacture warranty is no excuse. please get me the windscreen I want. I also told your rep and autoboys that my claim will stay open till I get the windscreen I want. I took out insurance for a reason. please send me a copy of were in my contract it states a grand mark windscreen will be fitted if the car is out of dealer warranty. what is the difference between a person that has dealer warranty and me? we pay the same premium or I might be paying more. I'll keep on posting on all social platforms till my issue is resolved to my satisfaction.
kM
keoagile M's update14 Jan 2022, 07:11
Reviewer Update
I received a call from your rep, a glass installation is scheduled with Autoboys. I told them again I don't want a Grandmark windscreen on my car. 1. the windscreen is cheaper than my excess. 2. I don't want to endanger my life as the quality of the windscreen i doubt. 3. I pay my premiums on time everytime why should I struggle with you approving the windscreen I want. the story of my car being out of manufacture warranty is no excuse. please get me the windscreen I want. I also told your rep and autoboys that my claim will stay open till I get the windscreen I want. I took out insurance for a reason. please send me a copy of were in my contract it states a grand mark windscreen will be fitted if the car is out of dealer warranty. what is the difference between a person that has dealer warranty and me? we pay the same premium or I might be paying more. I'll keep on posting on all social platforms till my issue is resolved to my satisfaction.