TM
Tabiso M

1 reviews | Active since Sept 2014

08 Sept 2023, 16:13

World's Worse Insurance.

On or around August 4th, 2023, I submitted a claim. After patiently waiting for about a week, they responded with a rejection, unfortunately devoid of any substantive explanation. Following this, I embarked on a persistent endeavor to address the matter. Eventually, they requested that I obtain a quotation, an expense I had to shoulder, and compile all necessary documentation, which I promptly did. However, it appears they have now chosen to disregard my messages via WhatsApp and emails.

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Replies (1)
Pineapple Insurance
Pineapple Insurance's reply08 Sept 2023, 16:39
Official
Hi Tabiso Magadla👋,

My name is Thulile, and I am responsible for addressing customer inquiries and complaints at Pineapple. I apologize sincerely for the frustration you've encountered, and I'm here to assist you. Please allow me some time to investigate your query and ensure that you receive the necessary assistance. It's important to note that this level of service does not align with our goals.