JB
Johan B

1 reviews | Active since Aug 2023

03 Aug 2023, 15:12

Wont recommend! Horrible service, been waiting a week for any form of feedback!!

I logged a claim, its been a week, no phone call , nothing! Cant get hold of them they refuse to phone me back. wish i never chose them. Rather stick to an insurer that cares about service!

0
Replies (2)
Pineapple Insurance
Pineapple Insurance's reply03 Aug 2023, 15:19
Official
Hello Johan, my name is Pippa, and I handle all customer queries and complaints at Pineapple. I am very sorry for the frustrations you have experienced; this isn't the level of service we strive for. Thank you for bringing this to my attention. I have your contact details, and I am investigating this on my end. I appreciate your patience; thank you. 
JB
Johan B's update03 Aug 2023, 15:23
Reviewer Update
I actually don't care anymore I would like to know how i can cancel this useless policy.
Please send me the instructions on how to cancel a policy as i cant even find it on the app!