EE
Elricha E
1 reviews | Active since Jun 2023
11 Oct 2024, 08:39
Where is my money?
This company is the WORST insurance I have ever seen. You cancel your insurance for 2 month in a row for you to find out it was indeed not cancelled and they still take your money. Request a refund and it was declined due to lack of proof. Their excuse you wonder? Understaffed so no one received it internally. This is beyond pathetic! Oh and for the person at Hello Peter who keeps reporting my review. Stop.
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Pineapple Insurance's replyOfficial
11 Oct 2024, 10:09Hi Elricha👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply11 Oct 2024, 10:09
Official
Hi Elricha👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.