When its time to make a claim, Pineapple will give you the runaround

When its time to make a claim, Pineapple will give you the runaround, sometimes even ghost you :-(. My Pineapple insurance *** remains unpaid and my assigned handler just doesn't reply to my calls or emails anymore.

I put in my claim on the 3rd of December 2025, it took pineapple a week to get back to me. Even when they did, the team of handlers requested so much documents/information, as though they were looking for an excuse not to approve my claim, this includes my vehicle tracker records for the date before and after the my accident. Since I was being delayed by the claims team and considering that car repairers were about to close for the December holidays, I used my own money to pay for a portion of the repairs (after informing them), just so my car could be drivable. Pineapple then later approved the claim and requested for an invoice for my payment I had made, for which I gladly provided. Its been almost 2 months, and nothing from them, not a single call to advise what is going on :-(