MK
Mandisa K
1 reviews | Active since Jan 2024
26 Jun 2024, 20:23
When I started with their insurance I was told I'm insured right away
When I started with their insurance I was told I'm insured right away. Now someone bumped my car and I need to fix my car they want me to pay an excess fee of R12 400. (Because I haven't been with them for longer than 6months) We did not discuss that huge otherwise I wouldnt have agreed. It's sad that you only find out these when you have to make a claim!
Helpful (0)
Replies (1)0
Replies (1)
Pineapple Insurance's replyOfficial
27 Jun 2024, 06:59Hi Mandisa👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply27 Jun 2024, 06:59
Official
Hi Mandisa👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.