What a joke!

I took cover with pineapple insurance on the 5th of Dec 2023. Cover was supposed to commence on the 1st of January, upon taking the cover I gave all details of my vehicle but somehow the year model was incorrectly captured. After going through the policy details on the appI saw that the year model was not changed. Then I sent a WhatsApp to them alerting them about this. I was not assisted. They then sent a debi-check mandate for the premium to my bank and I did not accept this debi-check as the information on my policy was incorrect and still not rectified . They then debited my account on the 27 on December and I called the bank and reversed the debit order since I did not accept the debi-check mandate. They sent another debi-check mandate to my bank and this time I DECLINED it. They debited my account again on the 7th of January regardless of having declined their mandate.

I didn’t cancel my policy with my previous insurance and now I’ve paid two premiums to two insurance companies for one car. I’ve been talking to their chat bot Kyle on email and been asking them to cancel this policy and refund my premium. They said a senior specialist will contact me which she did, she was busy saying she “hears me” but can’t help me because I was supposed to give them 30 days before cancellation can be granted, mind you the cover was taken on the 05 Dec so even if I cancelled before the cover commenced I wouldn’t have reached that 30days they say they require. They just told me will cancel the policy effective 01 February. So basically it means that the premium for January that I paid for an incorrect policy that I tried to rectify with them will not be paid back and I’ve been ******!

I will tell my husband to cancel his policy with this joke of an insurance as well. If they can do this? What will happen at claim stage?