What a horrible onboarding experience!

What a horrible onboarding experience I am having. I am surely terminating my contract with Pineapple. A lady by the name of Viwe calls me to assist me with a unit for my vehicle from tracker that was referred to by Pineapple. Surprisingly this lady did not have the cancellation fees for my unit but wanted me to conclude a contract without that information provided to me. She then referred me to my insurer(Pineapple) which was fine, however still wanted to conclude a contract first. How is that even possible? Withholding such crucial information but want to conclude a contract? I then insisted to speak to the insurer before conclusion and the lady’s true colours came out. Literally just said okay BYE and dropped the line on my ear. I called the same number back and I spoke to Lazarus who was very unprofessional when I raised by concerns of what had transpired and even went as far as saying I am not their customer. SHOCKING! He said a manager will be contact with me regarding my complaint, to date I have not received any call or any sort of communication from them. I reached out to the insurer about this matter as it is a requirement for my vehicle to have a unit installed, right now, my vehicle still doesn’t have a unit installed and my cover is compromised. Now the insurer is coming back with feedback that they can not trace the calls. LOL! And that time disclaimers were read that “calls are recorded for quality and security purposes”..! I will not do business with crocks and a bunch of unprofessional sick individuals who have no manners at all! What a horrible experience!