Welcome to my nightmare

I am experiencing the worst with my claim, and it keeps getting worse.

I got involved in an accident on the 27th of August 2024, and I was told they take 2-3 weeks to approve even after you have submitted everything for their attention. I insisted on calling to ask about the progress, and the claims handler kept on saying she has submitted my things for evaluation . 13 days later, the claim was approved, thus on the 10th of September 2024.

I am assigned auto magic holdings as my repairers, and they called me to bring my car in and I ask them to call insurance as my car is not drivable and is with insurance, and they ask me to communicate with the insurance, which I did. Khaya is the consultant I spoke with and I asked them to take in the car and rectify things with the repairers, and 2min later he called me to tell me my car is now a write-off and I asked for the new accessment report/qoute as the initial on was R42k including R10.3k access. They don't send me the report/ quote,instead, Khaya emails me asking for the financial account number for my car minutes later. I didn't provide anything as I still wanted more information, and too days later after I instead on the report they now tell me no, there's actually being a mistake and my car is not a write-off. I kept asking questions to get clarity and Thandeka the lady who I was on a call with got teally irritated but I had to be sure because their stories were now confusing me and again I asked they now communicate with repairers so they can take the car in and they agreed.

When I call in the repairers to check the progress of my car, the repairers say they still don't have my car, and nothing has been communicated with them since our phone call. I call the insurance only to find out that they still have the car and it has not been worked on, and I asked them to take in the car and also extend my car hire as they had my car for over a month and they haven't worked on my car due to their miscommunication, and they refuse me that, instead they email the rentals saying they are not extendeding and that the client is refusing to bring in the car.

They tell me the only time they can offer me a curtesy car(extension)during repairs is if I am now using precision for repairs and not the initial repairs.

I refused using precision due to their negative reviews, and since they haven't assigned my car to the initial repairs and I don't know what the hold up is. I have been asking to speaking to the Koketso's manager since Monday because as I was talking to her about how their miscommunication has costed me time and now money with car hire ad they are refusing to extend she hung up on me, literally said thank you bye as I was addressing my query.

Like I mentioned, I had the worst experience and everything keeps getting worser😩