SL
Sizakele L
1 reviews | Active since May 2014
07 Jul 2025, 16:49
weeks in between to request additional information
If I could, I would give zero. I have had my cell and smart watch insured with this company for years and trying to claim for a ****** device has been my worst nightmare! I have provided all their requirements and it takes weeks in between to request additional information, meanwhile you will be fighting for your life at the inconvenience. Would not recommend. And the fact that there is no direct line to phone and can only email will frustrate you!
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Replies (1)
Pineapple Insurance's replyOfficial
08 Jul 2025, 07:05Hi Sizakele
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Best regards,
Pineapple Insurance's reply08 Jul 2025, 07:05
Official
Hi Sizakele
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Best regards,