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Nomza

1 reviews | Active since Sept 2024

02 Sept 2024, 23:07

Was offered an unrea...

Was offered an unreasonable access fee

0
Replies (2)
Pineapple Insurance
Pineapple Insurance's reply03 Sept 2024, 07:17
Official
Hi Nomza👋,

Thank you for the review, your satisfaction is important to us, and we would appreciate the opportunity to make things right. We value your feedback and would like to know where we can make improvements to earn a five-star rating from you🙏.
Pineapple Insurance
Pineapple Insurance's reply03 Sept 2024, 07:18
Official
Hi Nomza

My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.