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Yasmin S
1 reviews | Active since Aug 2021
02 Apr 2024, 06:15
Waiting .... Waiting.... And waiting....
I am yet to be debited even though I was told it would go off on the 2nd because the first is a holiday. If it is this difficult to get peace of mind for cover what is going to happen at claim stage
Helpful (0)
Replies (5)0
Replies (5)
Pineapple Insurance's replyOfficial
02 Apr 2024, 09:01Hi Yasmin Sadar👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply02 Apr 2024, 09:01
Official
Hi Yasmin Sadar👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
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Yasmin S's updateReviewer Update
22 Apr 2024, 10:47I guess this is the only platform that one gets a response from. Why was I debited 49. 75 this weekend
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Yasmin S's update22 Apr 2024, 10:47
Reviewer Update
I guess this is the only platform that one gets a response from. Why was I debited 49. 75 this weekend
YS
Yasmin S's updateReviewer Update
22 Apr 2024, 10:49Since I took up the policy I was charged. R335.96 R95.03 R292.28 and R49.75 for two vehicles. I want an explanation
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Yasmin S's update22 Apr 2024, 10:49
Reviewer Update
Since I took up the policy I was charged. R335.96 R95.03 R292.28 and R49.75 for two vehicles. I want an explanation
Pineapple Insurance's replyOfficial
10 Oct 2024, 08:01Hi there Yasmin👋🍍
Thank you for the review, your satisfaction is important to us, and we would appreciate the opportunity to make things right. We value your feedback and would like to know where we can make improvements to earn a five-star rating from you🤝
Thank you for the review, your satisfaction is important to us, and we would appreciate the opportunity to make things right. We value your feedback and would like to know where we can make improvements to earn a five-star rating from you🤝
Pineapple Insurance's reply10 Oct 2024, 08:01
Official
Hi there Yasmin👋🍍
Thank you for the review, your satisfaction is important to us, and we would appreciate the opportunity to make things right. We value your feedback and would like to know where we can make improvements to earn a five-star rating from you🤝
Thank you for the review, your satisfaction is important to us, and we would appreciate the opportunity to make things right. We value your feedback and would like to know where we can make improvements to earn a five-star rating from you🤝
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Yasmin S's updateReviewer Update
10 Oct 2024, 13:17I would really like for you team to update their details. I received an SMS to say my email is incorrect last week. Ridiculous really. And mund you i was never contacted or refunded the R49
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Yasmin S's update10 Oct 2024, 13:17
Reviewer Update
I would really like for you team to update their details. I received an SMS to say my email is incorrect last week. Ridiculous really. And mund you i was never contacted or refunded the R49