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A D
1 reviews | Active since Jul 2023
14 Jul 2023, 10:22
VIRTUAL BUSINESS OFFERING ZERO CUSTOMER SERVICE
The quote was sharp but the subsequent paperwork had completely different policy amounts. I sent an email immediately asking for clarification but the business model relies on AI bots and so you get nonsensical replies and no assistance. So a cancellation was requested. Since then the debit order has been reversed and a cancellation received but another debit order has been put through. It is impossible to speak to a person and calls to ***get transferred to Old Mutual (iWyse) that cannot action on your complaint or to a line that remains unanswered.
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Replies (2)
Pineapple Insurance's replyOfficial
14 Jul 2023, 11:29Hello, my name is Pippa, and I handle all customer queries and complaints at Pineapple. I am sorry for the service you received from us, this isn't the Pineapple way, and it certainly isn't the experience we want any potential or current customers to have. I appreciate you bringing this to my attention, and I will be investigating. I have your contact details, and I will be in touch. I appreciate your patience and once again I apologise.
Pineapple Insurance's reply14 Jul 2023, 11:29
Official
Hello, my name is Pippa, and I handle all customer queries and complaints at Pineapple. I am sorry for the service you received from us, this isn't the Pineapple way, and it certainly isn't the experience we want any potential or current customers to have. I appreciate you bringing this to my attention, and I will be investigating. I have your contact details, and I will be in touch. I appreciate your patience and once again I apologise.
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A D's updateReviewer Update
17 Jul 2023, 09:57Despite receiving a very nice phone call on Friday from Oscar in follow up to my complaint, the email confirming our conversation has not been sent. Can you please attend to this ASAP Pineapple Insurance?
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A D's update17 Jul 2023, 09:57
Reviewer Update
Despite receiving a very nice phone call on Friday from Oscar in follow up to my complaint, the email confirming our conversation has not been sent. Can you please attend to this ASAP Pineapple Insurance?