VERY VERY POOR SERVICE

Since before inception of my policy, I have been dealing with Nomfundo & Oritshidza. The year of my vehicle had been captured as 2013, but on the policy schedule, it reflects as 2012. So, update this, my premium had to increase. This is after telling Nomfundo that its wrong, she said she would get it sorted. Its been over a week, I am listed as the registered owner with my mother's ID, who is the registered owner. This cannot be updated for some apparent reason. I asked both Nomfundo and Oritshidza to have a manager call me, as its been over a week now, and the issue is still not resolved. Nomfundo, responded on the app yesterday telling me that its been a hectic few days thats why she is only getting back to me now, so it makes me ask myself, is my query not worth resolving?