Very poor service

Good Morning I have meet in accident on 4th of May I was rush to hospital the day of the accident and went i was at the hospital i called the insurance company to inform them i was accident i don't know the company that tow my car because i am in hospital and they said to me they will sort everything .Then on 6th May they called me from insurance company and ask me to send throw the documents so they can process the claim and i also found out which towing company tow my vehicle and i gave them all information for the towing company. the claim has been approved by senior assessor on 21st May and they have sent courier company to fetch my logbook and spare key. the senior assessor then notified me that they are sorting everything with towing company that was before the claim was approved. My vehicle is still with towing company from the 4th May and it has been 1 month that claim has not been payout. i spoke to senior assessor today 4th June and they still sorting out things with the towing company. the vehicle supposed to be towed a long time ago ..they have been back and forth with the claim and the service i am getting with claim is very poor. I am always calling them to check what's going on with my claim and now i am not sure went will claim be payout. policy number -***