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paul B
1 reviews | Active since Dec 2010
02 Jan 2026, 17:31
Very Poor Customer support Pineapple Insurance :-(
it has been over 2 months now that I have been asking for assistance to get the Pineapple insurance App loaded on to my iPhone. Their call centre people always promise that they will help sorting it out. It never happens! I just keep on getting very annoying messages from them saying " Please feel free to reach out to us if you need any further assistance 👍! We're always here to help you in any way we can. Wishing you a fantastic day 🌞🍍!" Even if I am showing and express my frustration and anger with them in not fixing the problem, No one does anything about the issue. I am sorry that I changed to this company. I could not recommend them at all. THEY DON'T CARE!
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Pineapple Insurance's replyOfficial
03 Jan 2026, 07:03Hi Paul
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply03 Jan 2026, 07:03
Official
Hi Paul
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍