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Ockert L
1 reviews | Active since Jul 2014
24 Oct 2023, 10:38
Very poor and Slow With Claims
Wife had an Accident , Firstly it was a mission to get hold of pinapple as we can only work on the app or mail. secondly after the whole claim was logged and everything, it is now 3 weeks later and no feedback as to what is happening or how my vehicle is going to get fixed. Last week wednesday they said they will call on Friday, Friday came and Friday went, Then they will get in contact on Monday, Nothing happened, Till today nothing and no way forward. Meanwhile we dont have a vehicle. Really Frustrating and Slow Service. Other Party's vehicle is already fixed and they driving while my one is still standing.
Helpful (0)
Replies (4)0
Replies (4)
Pineapple Insurance's replyOfficial
24 Oct 2023, 11:43Hi Ockert Lotriet👋,
Thank you for bringing this matter to our attention. We have acknowledged your complaint and escalated it to our claim team for swift resolution. We sincerely apologize for the frustration you have endured, and we want to assure you that the level of service you received is not up to our usual standards.
Thank you for bringing this matter to our attention. We have acknowledged your complaint and escalated it to our claim team for swift resolution. We sincerely apologize for the frustration you have endured, and we want to assure you that the level of service you received is not up to our usual standards.
Pineapple Insurance's reply24 Oct 2023, 11:43
Official
Hi Ockert Lotriet👋,
Thank you for bringing this matter to our attention. We have acknowledged your complaint and escalated it to our claim team for swift resolution. We sincerely apologize for the frustration you have endured, and we want to assure you that the level of service you received is not up to our usual standards.
Thank you for bringing this matter to our attention. We have acknowledged your complaint and escalated it to our claim team for swift resolution. We sincerely apologize for the frustration you have endured, and we want to assure you that the level of service you received is not up to our usual standards.
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Ockert L's updateReviewer Update
25 Oct 2023, 10:59So after the review they did get in contact with 1000s of new documents they want just to delay the process even further. The claims agent now wants my whole history of all insurances because im the regular driver, the response is either I get it or they do and it will take them longer and unfortunately that is the process. Absolutely horrible service and one delay after another trying to get every loophole they can. Unfortunately I see no other option as to hand this over to the Ombudsman Today.
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Ockert L's update25 Oct 2023, 10:59
Reviewer Update
So after the review they did get in contact with 1000s of new documents they want just to delay the process even further. The claims agent now wants my whole history of all insurances because im the regular driver, the response is either I get it or they do and it will take them longer and unfortunately that is the process. Absolutely horrible service and one delay after another trying to get every loophole they can. Unfortunately I see no other option as to hand this over to the Ombudsman Today.
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Ockert L's updateReviewer Update
26 Oct 2023, 10:31Another Day , Another Isseu, Still no progress and still looking for useless documents, Except now they trying to deduct money for another vehicle.
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Ockert L's update26 Oct 2023, 10:31
Reviewer Update
Another Day , Another Isseu, Still no progress and still looking for useless documents, Except now they trying to deduct money for another vehicle.
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Ockert L's updateReviewer Update
30 Oct 2023, 09:38WEEK #4 and still no progress from them. Car is still standing and we have been contacted from the other parties insurance as they are trying to resolve the matter but Pineapple is slow to respond and just do not give a damn. They are just not getting back to us at all
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Ockert L's update30 Oct 2023, 09:38
Reviewer Update
WEEK #4 and still no progress from them. Car is still standing and we have been contacted from the other parties insurance as they are trying to resolve the matter but Pineapple is slow to respond and just do not give a damn. They are just not getting back to us at all