Very Disappointing Service from Pineapple

I am extremely disappointed with the service I have received from Pineapple. My car has now been with them for over a month, and the biggest issue has been the lack of communication and regular updates. I have had to continuously follow up just to get basic information about the progress of my vehicle. I understand that repairs and insurance claims can sometimes take time, but being left without my vehicle for over a month with little to no proactive communication is completely unacceptable. I have tried to remain patient and understanding, but the overall experience has been extremely frustrating. I expected much better service and communication from an insurance company. At this point, I would not recommend Pineapple based on my experience. Customers should not have to constantly chase an insurer for updates on their own claim. I sincerely hope Pineapple takes this complaint seriously and improves their communication and claims process.