SP
Stratford P
1 reviews | Active since Aug 2025
30 Sept 2025, 14:30
Very Disappointed
They are extremely unprofessional, from the start until now.
I received a debit check from Old Mutual instead of Pineapple. I declined it, yet the following day it was still approved.
I asked several times for someone to call me back, but no one ever rep****.
There is no number to call, and I keep trying to get a hold of them without success.
Please make sure to think twice before choosing them for insurance. I am using Discovery, and from a customer service perspective, they are far better.
Helpful (0)
Replies (1)0
Replies (1)Pineapple Insurance's replyOfficial
30 Sept 2025, 14:46Hi Stratford Pohl👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Pineapple Insurance's reply30 Sept 2025, 14:46
Official
Hi Stratford Pohl👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
