NS
Nishi S
1 reviews | Active since Sept 2025
17 Sept 2025, 13:35
Very Bad Service
1stly they do not have call centre, so you cannot contact them at your convenience, I cancelled my policy in the cooling off period and they refuse to refund my premium, yet I was promised by 3 agents that they busy processing it, Fly by night insurance companies.
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
17 Sept 2025, 13:43Hi Nishi Sewraj👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Pineapple Insurance's reply17 Sept 2025, 13:43
Official
Hi Nishi Sewraj👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
NS
Nishi S's updateReviewer Update
17 Sept 2025, 14:05I don't think there is going to be any resolution here, because different agents have different scripts .
You more than welcome to keep the premium. Thanks
You more than welcome to keep the premium. Thanks
NS
Nishi S's update17 Sept 2025, 14:05
Reviewer Update
I don't think there is going to be any resolution here, because different agents have different scripts .
You more than welcome to keep the premium. Thanks
You more than welcome to keep the premium. Thanks