Very bad service

first thing pineapple did me to me was to increase my premium one month after taking up the policy, 2. they increased my excess without my knowledge,3 they have never refunded me my driveless benefits it's been 2 months now and. now they send me an email telling me that my car was not inspected on the app while I did all the requirements and on my app it shows me that my car was inspected and they now say I will pay 20% of all costs that will be incurred during claim period and excess fee, I am really fed up with this insurance company I don't need it anymore please help me cancel this policy immediately.