Vehicle Insurance Trash

I have vehicle insurance with them and it is the worst in the business.

My first incident was in November 2021 and it took them 3 weeks to acknowledge my claim. When I was busy following up, one of thier consultants said to me that "I'm not the only customer they have" which is true and one said to me "why don't I fix the car myself" all that told me that they arent willing to accept my claim. After 3 weeks, they finally accept and then they chose a repairer who has negative 2 star ratings and and who are far from my location. When they accepted there was only 2 days left for me to take the car in since they were closing for December holidays. I canceled the claim and took my car to the panel beater to have it fixed and it was done in one day.

My second claim was a windscreen and they handled that very quickly which was good.

Now I'm omy 3rd claim and they are ignoring me taking a day to respond to messages on the app. This experience is tiring and I expect insurer to be quick because I don't miss thier debit orders so they should deliver.

I will be canceling my insurance after enduring this claim process and never come back to it again.