MM
Msingathi M
1 reviews | Active since Mar 2021
15 Apr 2026, 08:34
Vehicle claim
Bad experience with this insurance,they disapprove and cancel my claim via sms simply because I had a civil case in 2020 of which the civil case is under review by court of law,my question why they didn't ask this question prior signing up with them also the collaboration between civil case and vehicle accident still I don't understand especially if you are black,you are on your own
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
15 Apr 2026, 08:36Hi Msingathi
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply15 Apr 2026, 08:36
Official
Hi Msingathi
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
MM
Msingathi M's updateReviewer Update
15 Apr 2026, 09:01Quenton Boesak(pineapple)
Nardus Roos(Old Mutual/pineapple)
Nomusa Sithole(omnisure)
Bad experience with those individuals and I could feel arrogance in them
Nardus Roos(Old Mutual/pineapple)
Nomusa Sithole(omnisure)
Bad experience with those individuals and I could feel arrogance in them
MM
Msingathi M's update15 Apr 2026, 09:01
Reviewer Update
Quenton Boesak(pineapple)
Nardus Roos(Old Mutual/pineapple)
Nomusa Sithole(omnisure)
Bad experience with those individuals and I could feel arrogance in them
Nardus Roos(Old Mutual/pineapple)
Nomusa Sithole(omnisure)
Bad experience with those individuals and I could feel arrogance in them