RS
Rafiek S
1 reviews | Active since Jan 2016
02 Jun 2026, 13:25
Useless service
I am trying to cancel my insurance for a vehicle which I have not collected, and all I am getting are chatbots.
Pineapple deducted the premium on the 1st of June, yet when the consultant asked when can they deduct, I made it crystal clear that the first premuim should go off my account on the 26th June.
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Replies (1)
Pineapple Insurance's replyOfficial
02 Jun 2026, 13:31Hi Rafiek Sallie🖐️,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply02 Jun 2026, 13:31
Official
Hi Rafiek Sallie🖐️,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍