Useless service

I requested to get my Policy cancelled through pineapple insurance via email as they do not have any other means of contact, I requested to have my policy cancelled before the start date of my premium going off of my account, I sent through emails, and tried via their platform with no success, I even declined the debit order mandate on my bank account...the premium went off of my account still after multiple attempts of trying to get a hold of them, I had to reverse this payment (take matters into my own hands) and now i am sitting with them wanting to debit my account for the rest of this month....and still after getting into contact with them to cancel my policy immediately i still have had no success, my point is just if they were doing their job by getting a hold of me before the start date of my premium i would not be sitting in the situation i am currently in!