SG
Sea G
1 reviews | Active since Oct 2022
03 Jul 2023, 10:31
Useless Insurance Took my Money cannot deliver on Service
Useless Insurance Took my Money cannot deliver on Service. I signed up for insurance in the month of May. My Debit order went through on the 23rd of June. On the 26th of June I had a tyre puncture and needed roadside assist. They could not assist me at all but they could see that the debit order went through.
The lady on the other side kept me long on the phone as she tried to understand why my policy is inactive.
All i am asking for is my money back! BRING BACK MY MONEY!!
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Pineapple Insurance's replyOfficial
03 Jul 2023, 14:03Hello, my name is Pippa, and I handle all customer queries and complaints at Pineapple. I am so sorry for the experience you've had with us; this isn't the level of service we strive for. I appreciate you bringing this to my attention, and I will be looking into what has happened. Thank you for your patience on this matter and I will be in touch.
Pineapple Insurance's reply03 Jul 2023, 14:03
Official
Hello, my name is Pippa, and I handle all customer queries and complaints at Pineapple. I am so sorry for the experience you've had with us; this isn't the level of service we strive for. I appreciate you bringing this to my attention, and I will be looking into what has happened. Thank you for your patience on this matter and I will be in touch.