Useless

I made a claim on the 5th of December. Thulisile Skhosana was handling my claim and it’s the middle of January 2025 and it’s somehow still being processed. I call them almost on a daily basis and they have since resorted to drop the phone on me because apparently Thuli isn’t at her desk - how can it be that someone is never at their desk? Which makes me wonder how small their claims office is. Can they even handle the volume of requests from their customers? They even got my excess wrong, it’s in my contract, I would expect my contract would be the first thing they’d refer to? Not surprising considering the company they’re now underwritten by. I had no issue when it was FNB I had no issues, they sorted my claim out easy. There’s def some serious structural issues