Urgent follow-up on delayed claim

I am extremely dissatisfied with the handling of my claim by Stacy and katlego. There has been an unacceptable delay and my emails often go unanswered.

At times I’m told my claim assistant is sick when I call the claim department but no alternative support is provided.

Suddenly there’s lack of communication after an excessive scrutiny during validation process of the claim and I provided them with everything they need now it’s time to pay the car they are quiet🥹😢

This lack of accountability is frustrating and unprofessional

Please address my claim and provide a clear update without further delays

Kind Regards Ms Nofingxana