Urgent Complaint – Unauthorized Debit and Immediate Refund Request
Subject: Urgent Complaint – Unauthorized Debit and Immediate Refund Request
Dear Pineapple Team,
I am writing to formally raise a complaint regarding an unauthorized debit from my account. I was only provided a quote for a policy, which I subsequently canceled, as it was for a vehicle I no longer own. I have never held a policy with Pineapple.
Despite this, my account was debited for R2000, which is significantly more than the quoted amount of approximately R1300. This is unacceptable, and I consider this an unauthorized and ******* transaction.
I have contacted your team on four separate occasions to address and cancel this matter, yet no action has been taken to resolve it. I demand an immediate refund of the R2000 debited from my account and a confirmation that no further deductions will occur.
If this issue is not resolved within 1 day, I will have no choice but to escalate it to the relevant Ombudsman and consider further legal action.
Please treat this matter with HUGE urgency.
Kind regards,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.