aK
asante K

1 reviews | Active since May 2021

15 Feb 2022, 10:12

Urgent assistance with your system that is defaulting paying customers

I am having serious problems with your system and services and I am just not happy. Its been two weeks since my claim and still nothing resolved. I have email track records to show how your system is putting me under strain for something I have done nothing wrong. Please urgently contact me and resolve my claim and make it easier for premiums to be paid by customers like other insurance companies do.

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Replies (1)
aK
asante K's update16 Feb 2022, 08:11
Reviewer Update
Thank you for your assistance, I understand your systems are complex with trying to get to individual queries only my case was pretty urgent. Bervin really is a great agent, kept patience throughout and communicate best of their ability while awaiting feedback on different departments.