Update of claim

I lodged a claim around the 5th May 2026 and received email response from Kedibone Moahlodi. We were in conversation regarding what is needed and those documents were sent however, a week later I received another email stating they are awaiting documents. I then responded to say they were sent and tried to contact Kedibone of which I left countless messages for her to call me but never did. I then received an email of my updated policy and another debit order mandate of which when I asked, no one knows why. I still can’t get hold of Kedibone and to get an update of my claim.