Unwillingness to Honour the damages of a ligitimate Claim

I got into an accident, spoke to Erine from Pineapple, same time I ran a parallel process with Chery to get the qoute for the front bumper, Grill and the sensor, the price came way higher than what pineapple supposed assessment came to, I raised this with Erine Johnson who kept on telling me about the process She following even when I tell her that I am willing to pay the total excess they still refused to attend to the damage . I requested the supposed assessment report but they dont want to provide, I called back asking for it, the lady told me that Erine is on another call and after I gave her all my details She then dropped the call on me. I insured the car to be attended to , that all I wanted