GJ
Greg J

1 reviews | Active since Mar 2021

16 Jan 2025, 10:59

Unwanted calls and agents who don't listen

I have had 3 unsolicited phone calls from one of your outsourced call centres this week.

I told the first gentleman I wasn't interested, and to please remove my number from the database.

I told the second lady that I'd already spoken to someone and told them I wasn't interested, that they hadn't removed my number and that she should please escalate the problem to her boss.

As I was starting to explain the same story to the 3rd lady, she hung up in my ear.

So let's try this one more time - stop calling me and delete my number please.

0
Replies (1)
Pineapple Insurance
Pineapple Insurance's reply16 Jan 2025, 11:02
Official
Hi Greg

We sincerely apologize for the frustration you have encountered, and we are eager to help you.

Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.

The Complaints Team🍍