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Andiswa N
1 reviews | Active since Aug 2026
30 Aug 2026, 11:02
Unverified promotional sale used as settlement
Nightmare of silence from Quest /Pineapple Claims after your formal decline (14 Aug). Their offer? Based on an unverified site’s screenshot - wrong part, no reviews - vs our dealer-issued Mercedes-Benz quote of R31,142.20. You’re accountable for your provider. Fix this. Please RT
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Replies (2)
Pineapple Insurance's replyOfficial
30 Aug 2026, 11:11Hi Andiswa Ntshotsho,
We sincerely apologize for the frustration you have encountered regarding your claim and settlement offer, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant us some time to thoroughly investigate and escalate the matter on your behalf with our claims team to ensure a prompt resolution regarding the Mercedes-Benz quote.
The Pineapple Team 🍍
Pineapple Insurance's reply30 Aug 2026, 11:11
Official
Hi Andiswa Ntshotsho,
We sincerely apologize for the frustration you have encountered regarding your claim and settlement offer, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant us some time to thoroughly investigate and escalate the matter on your behalf with our claims team to ensure a prompt resolution regarding the Mercedes-Benz quote.
The Pineapple Team 🍍
AN
Andiswa N's updateReviewer Update
31 Aug 2026, 12:50Thank you for responding. I’d appreciate this being more than a holding statement, however. Could you please provide:
1. A named claims handler and direct contact for this escalation (not a generic team inbox)
2. A specific timeframe for resolution - it has already been two months now without progress
To be clear on the facts: the only verifiable OEM pricing on record is the Mercedes-Benz Lifestyle Centre Menlyn quote of R31,142.20 (WIP P46308), issued directly by an authorised dealer. Quest Claims’ settlement offer relies on a screenshot from an unverified aftermarket site with no reviews and, per my prior correspondence, referencing the wrong part. I look forward to a substantive response, not just an apology. #ConsumerRights #InsuranceSA
AN
Andiswa N's update31 Aug 2026, 12:50
Reviewer Update
Thank you for responding. I’d appreciate this being more than a holding statement, however. Could you please provide:
1. A named claims handler and direct contact for this escalation (not a generic team inbox)
2. A specific timeframe for resolution - it has already been two months now without progress
To be clear on the facts: the only verifiable OEM pricing on record is the Mercedes-Benz Lifestyle Centre Menlyn quote of R31,142.20 (WIP P46308), issued directly by an authorised dealer. Quest Claims’ settlement offer relies on a screenshot from an unverified aftermarket site with no reviews and, per my prior correspondence, referencing the wrong part. I look forward to a substantive response, not just an apology. #ConsumerRights #InsuranceSA