Unsatisfied Customer

I insured my new Polo GTI with this company. They charged me R3500 premium, I accepted the high premium because I wanted low access when I am claiming. When I wanted to claim, the process was very difficult and not user friendly. They have these app that’s difficult to operate and their call centre is almost non existent. I took about a week before getting any sort of response. After all that trouble they still couldn’t assist me because they have devious terms and conditions. To cut the long story short, I am fixing my car by myself. This insurance company is honestly horrible.