Unsatisfied Customer

Poor customer service from Pineapple Insurance. As a client, I was unaware of the fact that I would have to deal with their 3rd party cellphone repair company directly (Device Doctor). Zero effort was made by Pineapple to follow up after the repair to my device and update me with the progress of my claim/repair. Thank you for the excellent service from Device Doctor (Palesa) who was able to rectify the issue and solve the problem within minutes.