Unresolved query 3 time posting

Hi Guy's this is my 3rd time with regards to this query with regards to my refund ,I'm not having any joy I've spoken to 3 different agents thapelo ,nerrisa and boitumelo all 3 I needed to explain myself to do you'll not have notes to refer back to before you'll contact the client? I know calls are recorded , You'll did overcharge me for my insurance you'll did advise I have a refund of about r730 which you'll advised it will come out of my r1380 amount for my grand i only suppose to be charged about 650 after my refund was deducted for my i10 but I got charged over r1460 but the bmw was sold 31/08/24 please can I chat to retentions or someone who's more senior because by the time I chat to them they say need to chat to superiors so the process is long so can i deal direct with someone who can assist me it's going back and forth and from today onwards if i don't get any feedback I will post on hello peter everyday this is getting frustrating now ,and according to boitumelo she said will take 10 working days to get my refund which is today from my first email and nothing has been sorted out