GP
Gabriel P
1 reviews | Active since Mar 2009
26 Mar 2024, 20:05
Unresolved claim
I'm not happy with pineapple for seven weeks more that ten calls and messages on the app that are not rep**** to, my claim number *** is still not resolved, all they say is someone will call me back, seven weeks later nobody from pineapple ever called me
Helpful (0)
Replies (4)0
Replies (4)
Pineapple Insurance's replyOfficial
27 Mar 2024, 10:31Hi Gabriel ****ubje👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply27 Mar 2024, 10:31
Official
Hi Gabriel ****ubje👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
GP
Gabriel P's updateReviewer Update
04 Apr 2024, 08:38Hi Thulile I really thought I found someone to attend my query when you responded two weeks later, no feedback Pineapple is really giving me a bad service
GP
Gabriel P's update04 Apr 2024, 08:38
Reviewer Update
Hi Thulile I really thought I found someone to attend my query when you responded two weeks later, no feedback Pineapple is really giving me a bad service
Pineapple Insurance's replyOfficial
04 Apr 2024, 08:59Hi Gabriel👋,
Apologies for the delayed feedback. We are still waiting for feedback from Autoboys, they advised that they were told that the claim should be canceled because you sold the vehicle. Can you advise on this? Can you also provide us with an alternative number as they have been struggling to contact you.
Apologies for the delayed feedback. We are still waiting for feedback from Autoboys, they advised that they were told that the claim should be canceled because you sold the vehicle. Can you advise on this? Can you also provide us with an alternative number as they have been struggling to contact you.
Pineapple Insurance's reply04 Apr 2024, 08:59
Official
Hi Gabriel👋,
Apologies for the delayed feedback. We are still waiting for feedback from Autoboys, they advised that they were told that the claim should be canceled because you sold the vehicle. Can you advise on this? Can you also provide us with an alternative number as they have been struggling to contact you.
Apologies for the delayed feedback. We are still waiting for feedback from Autoboys, they advised that they were told that the claim should be canceled because you sold the vehicle. Can you advise on this? Can you also provide us with an alternative number as they have been struggling to contact you.
GP
Gabriel P's updateReviewer Update
04 Apr 2024, 16:00Yes, I did inform Autoboys that the vehicle is sold,pineapple took too long to approve my claim I had to replace the windscreen myself, the last person I spoke to at pineapple said someone will contact me to provide an invoice since then nobody contacted me, in short I just want to know if pineapple is going to reimburse me,
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Alternative number ***
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Alternative number ***
GP
Gabriel P's update04 Apr 2024, 16:00
Reviewer Update
Yes, I did inform Autoboys that the vehicle is sold,pineapple took too long to approve my claim I had to replace the windscreen myself, the last person I spoke to at pineapple said someone will contact me to provide an invoice since then nobody contacted me, in short I just want to know if pineapple is going to reimburse me,
***
Alternative number ***
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Alternative number ***