mM
mpotso M
1 reviews | Active since Mar 2016
08 Jan 2024, 11:47
Unreliable unreachable and inconsiderate. I feel ****med.
Firstly they took my car for 6weeks claiming to do investigations, then they reject my claim because i once canceled insurance. Something they could have done in 1 day or 1 week. They said they will refund me all my premiums , i have never heard from them ever again. Now the lady who was assisting me went mute,she no longer replies my emails. When i call pineapple they tell me to call iWyze and vice versa. They also claimed that i canceled budget insurance in 2022 and i wasnt even using Budget that year.
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Pineapple Insurance's replyOfficial
08 Jan 2024, 12:34Hi mpotso mokweleđź‘‹,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply08 Jan 2024, 12:34
Official
Hi mpotso mokweleđź‘‹,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.