LS
Lungile S

1 reviews | Active since Nov 2024

13 Dec 2025, 12:58

Unreliable Insurance – Only Available When They Want Your Money I am extremely disappointed with this insurance company

Unreliable Insurance – Only Available When They Want Your Money I am extremely disappointed with this insurance company. When I urgently needed roadside assistance, I tried contacting them via WhatsApp and phone calls through their official app — no response at all. However, the moment I sent a message pretending to be a new customer looking to sign up, they called me immediately. This clearly shows that this company is only interested in signing up new clients and not in providing the services that existing customers pay for and deserve. An insurance provider that disappears when you actually need help is unreliable and unsafe. If you’re considering joining, think twice. Insurance is about support in emergencies ,not silence.

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Replies (1)
Pineapple Insurance
Pineapple Insurance's reply14 Dec 2025, 07:08
Official
Hi Lungile Sibiya👋,

We sincerely apologize for the frustration you have encountered, and we are eager to help you.

Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.

Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.

The Complaints Team :pineapple:🍍