Unreliable Insurance Company

I am highly disappointed with the way in which my claim has been "handled". I have been waiting for almost 2 months now for my claim to be processed. Initially, when I put this claim through, I was asked to provide proof of payment which is rather odd since my account has been debited each month and Pineapple should have record of those payments.

On the 29th June 2021, I followed up on the claim, I was told that staff had "contracted COVID-19" and understandably, the company has implemented Work from Home and this is now causing a delay in processing claims.

I was then told that one of the agents will be in touch and after sending ANOTHER follow up today, 5 July 2021, I was advised that my claim was closed due to outstanding information from my side which was the proof of payments.

I have responded by saying my bank details are updated, all my payments should be on record and since the claim still reflects as open on my side, I would like this to be resolved immediately.

In addition to all of this, if this is not resolved to my satisfaction, I will be taking this further through the Ombudsman for Short Term Insurance.