Unreliable Drive-less Refund Process – Proceed with Caution!!!!.

It is with great disappointment and discouragement that I feel compelled to share my experience with Pineapple Insurance on this platform. At this point, this seems like my last resort, as I am being completely ignored by the company.

Pineapple offers what they call Drive-less refunds, where if you drive less than 300 km in a particular month, you are supposed to receive a refund on a portion of your monthly premium. I was previously assured by one of their team members that refunds are processed between the 8th and the 15th of the following month. However, I have never received mine within that time-frame.

Each month, I am forced to follow up repeatedly just to get feedback on whether I will receive my refund, despite qualifying for it by driving less than 300 km. Despite my continued efforts, I have still not received my refunds for September 2025, and now October 2025 has also not been processed. I have been following up for almost a month with no response to my emails.

I am now left with no choice but to cancel my policy and seek insurance services elsewhere. If you are considering insuring with Pineapple, especially because of their Drive-less package, please save yourself the headache, wasted time, and unnecessary stress. They lack professionalism, urgency, and basic communication.

I hope this review helps save at least one person from making the same mistake I did.