NC
Ndumiso C
1 reviews | Active since Sept 2024
21 Sept 2024, 11:07
Unreliable and inconsistent service to customers
Too many issues and inconsistencies with customer service to be a reliable cover. They are trained to give scripted updates which simply become a nuisance when an issue hasn’t been resolved in over 2 months.
The drive less discount system is a **** as they will debit the full premiums regardless and you must manually request a refund, which takes forever to be processed, if at all. Also managed to confuse policy details between me and my father resulting in my account being debited for his policy, end result being that our family has simply taken our business elsewhere.
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Replies (2)NC
Ndumiso C's updateReviewer Update
21 Sept 2024, 11:13The blocked out word is a synonym for a sham or farce
NC
Ndumiso C's update21 Sept 2024, 11:13
Reviewer Update
The blocked out word is a synonym for a sham or farce
Pineapple Insurance's replyOfficial
21 Sept 2024, 11:15Hi Ndumiso Colvelle👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply21 Sept 2024, 11:15
Official
Hi Ndumiso Colvelle👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.