TB
Thato B
1 reviews | Active since Sept 2020
07 Nov 2024, 09:52
Unreachable communication
Worst insurance ever. When you call, they don’t answer. When you communicate within the in-app, they tell you that you’ll be contacted within 48 hours. How are you supposed to claim or enquire with such communication barriers? I want out
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
07 Nov 2024, 10:10Hi Thato Bonolo👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply07 Nov 2024, 10:10
Official
Hi Thato Bonolo👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
TB
Thato B's updateReviewer Update
07 Nov 2024, 11:55I managed to cancel my policy. Thanx bye
TB
Thato B's update07 Nov 2024, 11:55
Reviewer Update
I managed to cancel my policy. Thanx bye