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AC E

1 reviews | Active since Jun 2021

27 Mar 2024, 13:05

Unprofessional Insurance company.

Super annoying company. Got insurance for my laptop and since the moment I signed up they have been spamming me, trying to upsell me at every corner to get car insurance. I LITERALLY got a text message from them every few minutes. When I stopped the text messages and block the number they start spamming me on Whatsapp. They advertise all over the radio how its just insurance and no "BS", this is nonsense as the only thing I've experience from them since signing up is BS and really unprofessional communication. Despite their annoying and off putting approach, their prices are not competitive at all. Their laptop insurance is more expensive and has much higher excess than Naked and Discovery for example. Moreover, you cannot adjust the excess.

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Replies (1)
Pineapple Insurance
Pineapple Insurance's reply27 Mar 2024, 15:35
Official
Hi AC Elliott👋,

My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards