Unprofessional Consultant Interaction

I am writing to express my extreme disappointment and frustration with a recent interaction I had with one of your consultants. On the 23rd of December 2024, I contacted your office seeking assistance regarding my vehicle because my keys were locked inside the vehicle. Unfortunately, the consultant's behaviour was completely unacceptable.

The consultant was consistently rude, interrupting me and failing to address my concerns. When I asked questions, she was unable to provide clear answers and instead spoke over me. This behaviour continued throughout our conversation, with her eventually placing me on mute for approximately five minutes before abruptly hanging up the phone.

I was shocked by the consultant's lack of knowledge, professionalism, and respect. Her refusal to listen to my concerns or provide adequate assistance was appalling. Furthermore, when I requested to speak with a supervisor or manager, she denied my request, claiming that no such person was available.

I expect a higher level of service from Pineapple Insurance. I request that you take immediate action to address this consultant's behaviour and provide her with additional training on customer service and communication.

If this issue is not resolved to my satisfaction, I will be forced to reconsider my policy with Pineapple Insurance and explore alternative options.

I have also sent an email to complaints and I haven't received any feedback. My email is ***.